Customer Service Lead – Automotive Performance

Aeromotive • Lenexa, KS

5d • $24 - $27 • Onsite

About The Position

The Customer Service Lead plays a key role in delivering a top-tier customer experience while supporting and guiding the customer service team. This position combines hands-on customer interaction with day-to-day coordination of customer service operations, order management, inventory communication, and process improvement. The ideal candidate leads by example, supports team development, and ensures consistent, high-quality service for our customers.

Requirements

• 3+ years of experience in a customer service environment; automotive parts, ecommerce, or technical products preferred.
• Strong verbal and written communication skills with excellent phone etiquette.
• Proven ability to problem-solve, multitask, and manage priorities in a fast-paced environment.
• Experience working with order management systems, CRM tools, and inventory databases.
• Detail-oriented, organized, and highly accurate in daily work.
• Ability to lead by example and mentor team members.

Nice To Haves

• Automotive performance knowledge or interest is a plus.

Responsibilities

• Manage inbound customer calls and emails promptly, professionally, and accurately.
• Lead efforts related to order entry, tracking, and updates within company systems.
• Provide real-time order status, inventory availability, and delivery timelines to customers.
• Investigate and resolve customer service issues; escalate complex or technical questions to the appropriate teams.
• Assist with returns, exchanges, and order discrepancies as needed.
• Support and coach customer service representatives on processes, systems, and company policies.
• Help manage phone coverage and daily workflow to ensure consistent service levels.
• Lead by example to reinforce customer service standards and behaviors.
• Assist with onboarding and ongoing training of customer service staff.
• Maintain documentation for common customer inquiries, procedures, and workflows.
• Identify trends in customer inquiries or service issues and recommend improvements.
• Build strong working relationships with sales, shipping, inventory, operations, and technical teams.
• Assist in developing and implementing customer service policies and best practices.

Benefits

• Weekly pay-get paid every Thursday!
• $100 monthly kitchen stipend to enjoy food and snacks on us
• Monday–Friday schedule.
• PTO accrual: 80 hours in your first year, 120 hours in your second year
• Market-competitive medical, dental, and life insurance
• 401(k) + profit sharing (Safe Harbor Contribution: 3%)
• Work with a passionate, gearhead-friendly team that values your contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed