Customer Service Lead, Pet

Zamzows Inc • Boise, ID

2d

About The Position

As a Customer Service Associate specializing in Live Animals, you’ll play a key role in educating and assisting customers with pet care, particularly for reptiles, fish, small animals, and birds. You'll ensure the health and well-being of the animals in our care, while delivering a friendly, helpful, and knowledgeable experience to every customer.

Requirements

• Passion for animals and natural pet care
• Previous experience working with pets, in retail, or in animal care preferred
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Must be comfortable handling live animals including reptiles, fish, birds, and small mammals
• Must be able to lift up to 50 lbs and stand for extended periods
• Weekend and evening availability may be required
• High school diploma or GED
• 1-3 years of sales experience: assisting customers with purchases and using selling techniques (add-ons, upselling, etc.)
• Basic knowledge and prior experience with fish, birds, reptiles, rodents, and general pet maintenance.
• Basic knowledge of pet health issues and the treatment of such.

Nice To Haves

• Familiarity with Zamzow’s products

Responsibilities

• Greet customers and assist with pet-related questions and product recommendations
• Provide expert guidance on live animal care, feeding, habitat setup, and health
• Help customers select appropriate pets and supplies based on their lifestyle and needs
• Feed, clean, and monitor the health of live animals daily
• Maintain clean, safe, and enriching enclosures
• Identify signs of illness or distress and maintain a log of animal medication, treatment and general well-being of all animals and fish. Alert store management immediately if any animal, reptile bird or fish is abused, in need of medical attention or other special care.
• Maintain a current and accurate record of uses and losses with regard to pet supplies, live animals, fish, etc.
• Stay up to date on Zamzows’ pet products and natural care philosophies
• Assist with receiving and stocking pet department inventory
• Help maintain organized, clean, and visually appealing displays
• Collaborate with teammates across departments to support store goals
• Attend product training and animal care workshops as required
• Participate in general store duties including cashiering, restocking, and cleaning

Benefits

• Meaningful work helping pets and people
• Ongoing training and opportunities to learn about animal care and nutrition
• Employee discounts on Zamzows products
• Full insurance benefits the first of the month after 60 days of full time employment.
• Supportive, family-oriented work environment
• Opportunities for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees