Cust. Service Invoicing & Receivables Specialist

Calgon Carbon Corporation•Moon Township, PA

5h•Hybrid

About The Position

The Customer Service Invoicing and Receivables Specialist is responsible for overseeing invoicing management for all business units (BUs) in the Americas. This includes reviewing and screening customer invoices for accuracy and compliance with the revenue recognition policy, flagging items requiring verification, and executing invoice submissions in accordance with customer-specific requirements. Invoice submissions are performed through multiple channels, including email and a wide range of customer portals, often totaling 15 or more platforms. In addition, the Customer Service Invoicing and Receivables Specialist plays a vital role in the business unit accounts receivable (A/R) activities. Responsibilities include interacting directly with customers to help secure payment of outstanding invoices, researching and resolving rejected invoices in coordination with customers, Customer Service Experts, and the Tax department, working with customer IT departments to identify and resolve portal submission issues, and participating in monthly BU A/R meetings. The role is also responsible for creating monthly freight and service demurrage invoices for all Americas BUs as well as performing post-shipment customer freight invoicing on an as-needed basis. The incumbent also actively supports daily customer service operations and serves as the primary backup for the Customer Service Order Administrator during periods of absence.

Requirements

An associates degree or equivalent from two-year college or technical school is required (Business Services, General Studies; would accept equivalent work experience)
3-5 years of experience in administrative, financial, legal, or customer service roles using structured systems or databases

Nice To Haves

A bachelor's degree (B.A. or B.S.), or equivalent from four-year college or university is preferred
Preferred skills include Customer Service, SAP skills in Sales & Distribution and knowledge of Calgon Carbon's customers, products, services, organizational structure and business processes

Responsibilities

Review customer invoices for accuracy and compliance prior to submission
Work with customer and CSE’s to update accuracy of invoice delivery method
Submit approved invoices through customer portals, email, or routing to CSE, Sales, or Project Management as required by customer processes
Collaborate with the CSE and Sales teams to resolve discrepancies when identified
Ensure invoices meeting defined value thresholds are escalated for verification in accordance with the revenue recognition policy and approved by Customer Solutions Business Unit Managers prior to distribution
Executes BU’s account receivables activities - these include:
Interacting directly with customers to help secure payment of outstanding invoices
Researching and resolving rejected invoices with Customer/CSE and Tax department
Working with customer IT departments of individual portals to determine and rectify submission issues and attending monthly BU A/R meetings
Provide regular, hands-on support to Order Administration including:
daily customer inbox triage; purchase order acknowledgement and stamping with terms & conditions
portal confirmations (e.g., Ariba, Coupa, Corcentric, Taulia)
documentation fulfillment (COA/COO/COI/USMCA)
rush order call‑outs
PID requests coordination
basic portal maintenance and new relationship set up
Support Customer Solutions digitalization and automation initiatives for new and existing BUs—for example, SAP automated order-to-cash (OTC)—including testing, documenting procedures, and light data validation