Customer Service Intern - Must be Local to Frisco, TX
About The Position
GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. GEA Group, located in Frisco, TX, is searching for a Customer Service Intern to join our Team! We are seeking a detail‑oriented and customer‑focused Intern to support our team with order management, customer communication, and related administrative tasks. This role will assist with quote creation, freight calculation, returns processing, and spare parts order status management, while ensuring an exceptional customer experience. This role is for 20-30 hours a week, and we are flexible regarding schedule. We would like this individual to be able to work year-round if possible.
Requirements
- Currently enrolled in a Business-related program
- Proficient in all Microsoft Office applications (Outlook, Excel, Word, etc.).
- Ability to learn and work within the company’s ERP system (SAP) for order entry and processing.
- Demonstrated sense of urgency related to sales support and customer satisfaction.
- Strong written and verbal communication skills.
- Strong organizational skills with high attention to detail.
- Ability to work onsite in the Frisco, TX office Monday through Thursday 20-30 hours per week.
Responsibilities
- Quote & Order Support Create quotes for non‑assigned customers (excluding top 20 accounts).
- Assist with converting approved quotes into sales orders once trained and proficient.
- Freight Management Add freight charges to all direct-ship and Canadian orders.
- Locate shipment tracking information using the FedEx website.
- Calculate freight costs based on shipment weight and dimensions.
- RMA (Return Merchandise Authorization) Processing Collect all required information to initiate RMA requests.
- Submit RMA requests for approval and enter approved RMAs into the system.
- Monitor RMA progress and communicate updates as needed.
- Spare Parts Order Status Review each line item on spare parts orders to determine estimated delivery times, tracking details, and delivery confirmations (POD).
- Customer Communication Deliver outstanding service via phone and email.
- Provide timely, accurate responses to customer inquiries.
- Maintain a sense of urgency regarding customer satisfaction and follow‑through.
- Other Duties Perform additional administrative or customer support tasks as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
