Customer Service Intern

PHINIA

79d

About The Position

PHINIA Aftermarket is currently seeking a dynamic, solution-oriented individual to join our team as a Customer Service Intern at our World Headquarters building in Auburn Hills, MI. As a Customer Service Intern, you’ll play a key role in supporting our customers by assisting with claim processing and order placement, collaborating with our Sales, Customer Service and Warehouse teams to deliver exceptional service, and contributing to special projects that promote your professional growth and development.

Requirements

• Must be actively pursuing a bachelor's degree in business or a related field
• A curious and adaptable mindset with a strong desire to learn and grow
• Solid typing and word processing skills, with clear and effective communication abilities
• A collaborative team player who can work independently with minimal supervision
• Hands-on problem-solving skills and a proactive approach to challenges
• Proficiency in Microsoft Excel and comfort with data analysis
• Strong analytical thinking and attention to detail
• Excellent organizational skills and a dependable work ethic
• Ability to manage multiple tasks efficiently in a fast-paced environment
• A positive attitude and commitment to delivering high-quality work
• Reliable attendance and punctuality, essential for success in this role

Responsibilities

• Accurately enter and process customer orders and claims using the SAP system
• Ensure timely and precise order entry to meet customer requirements and expectations
• Proactively manage customer expectations through clear and timely communication
• Share critical information with both internal teams and external customers to ensure alignment
• Collaborate with stakeholders to resolve issues efficiently and effectively
• Respond to customer inquiries via phone with professionalism and courtesy
• Maintain and update work instructions and process documentation
• Support operational efficiency initiatives and contribute to continuous improvement projects

Benefits

• Compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce
• Quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program
• Formal development opportunities at all levels and stages of employee careers

What This Job Offers

• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees