Customer Service Insurance Professional (Personal Lines)

Frankenmuth Insurance Company

15d

About The Position

Under moderate supervision and following standard procedures with some independent judgment is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of all Personal Lines products, company forms and programs. Front line underwriting of current business. Proactively identify cross sell and upsell opportunities from existing business and thoroughly underwrite the risk at time of quote, binding and issuance. Defined underwriting authority for rewrites. Communicate effectively with policy holders, agents, third party individuals, vendors and team members within the customer service department.

Requirements

P&C License is required
Candidates must be available to work Monday through Friday from 8am-6pm est.
Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training.
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Responsibilities

Builds and maintains working relationship with customers and agents
Supports policy holders by responding to inquiries regarding insurance availability and eligibility of policy and coverages
Complete full review of policy coverages, advise policy holders of coverage options, determine eligibility and acceptability of policy change requests
Follow up with policy holders regarding all necessary underwriting requests to complete a new business policy or endorsement issuance
Completes Replacement Cost Estimator (RCE) on any homeowner coverage changes
Communicates verbally, in writing, and electronically with customers, agents and vendors
Keeps detailed records of customer interactions and transactions, recording details of inquiries, complaints, policy quotes and issuance and general comments, as well as actions taken.
Field initial claims and billing inquiries
Identifies sales opportunities for all Personal Lines insurance products
Complete risk assessment of policy holder and determine eligibility
Complete policy quotes
Completes Replacement Cost Estimator (RCE) on all new business quoted or issued
Reviews applications and binds coverage for customers quoted
Solicits sale of new or additional services or products.
Processes policy changes such as address changes, vehicle additions, or coverage changes.
Provide training support for team
Create or modify tools/job aids utilized
Facilitate training of new hires and current team members
Performs other duties as assigned.