Customer / Service Inside Sales

Eastern Industrial Automation • Bedford, NH

4d • $60,000 - $70,000

About The Position

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions in the United States and Globally. We are currently seeking a Customer Service / Inside Sales Representative in Bedford, NH with strong customer service skills and the desire to be part of and collaborate with a hard-working team. Salary Range $60,000 - $70,000 based on experience plus uncapped commission potential after six months of employment.

Requirements

• Solid work history.
• High School Diploma Required. Additional training, certifications, education a plus.
• At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
• Willingness and ability to quickly learn our product line.
• Ability to research to secure product information.
• Strong computer skills – ERP (Profit 21 experience a plus), MS Office Products including high level excel skills.
• Excellent multi-tasking, organizational and communication skills.
• Desire to work within a team with a cooperative and positive attitude.
• Ability to lift 25 – 50 pounds.

Nice To Haves

• Knowledge of mechanical /electrical equipment and parts preferred but not necessary.
• Additional training, certifications, education a plus.
• ERP (Profit 21 experience a plus)

Responsibilities

• Interact with customer via email; respond and provide solutions to customers promptly.
• Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
• Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
• Provide technical feedback to meet customer requirements.
• Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
• Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED