Customer / Service Inside Sales
About The Position
Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions in the United States and Globally. We are currently seeking a Customer Service / Inside Sales Representative in Bedford, NH with strong customer service skills and the desire to be part of and collaborate with a hard-working team. Salary Range $60,000 - $70,000 based on experience plus uncapped commission potential after six months of employment.
Requirements
- Solid work history.
- High School Diploma Required. Additional training, certifications, education a plus.
- At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
- Knowledge of mechanical /electrical equipment and parts preferred but not necessary.
- Willingness and ability to quickly learn our product line.
- Ability to research to secure product information.
- Strong computer skills – ERP (Profit 21 experience a plus), MS Office Products including high level excel skills.
- Excellent multi-tasking, organizational and communication skills.
- Desire to work within a team with a cooperative and positive attitude.
- Ability to lift 25 – 50 pounds.
Nice To Haves
- Additional training, certifications, education a plus.
- Knowledge of mechanical /electrical equipment and parts preferred but not necessary.
- ERP (Profit 21 experience a plus)
Responsibilities
- Interact with customer via email; respond and provide solutions to customers promptly.
- Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
- Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
- Provide technical feedback to meet customer requirements.
- Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
- Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
