Customer Service/Inside Sales
About The Position
Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions in the United States and Globally. We are currently seeking a Customer Service / Inside Sales Representative in Bedford, NH with strong customer service skills and the desire to be part of and collaborate with a hard-working team. Salary Range $60,000 - $70,000 based on experience plus uncapped commission potential after six months of employment. ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.
Requirements
- Solid work history.
- High School Diploma Required. Additional training, certifications, education a plus.
- At least 1-2 years of Customer Service / Inside Sales experience in same or similar environment.
- Knowledge of mechanical / electrical equipment and parts preferred but not necessary.
- Willingness and ability to quickly learn our product line.
- Ability to research to secure product information.
- Strong computer skills – ERP systems (Epicor Profit 21 experience a plus), MS Office Products with emphasis on Excel skills.
- Excellent multi-tasking, organizational and both verbal and written communication skills.
- Desire to work within a team with a cooperative and positive attitude.
- Ability to lift 35 pounds.
Nice To Haves
- Additional training, certifications, education a plus.
- Knowledge of mechanical / electrical equipment and parts preferred but not necessary.
- Epicor Profit 21 experience a plus
Responsibilities
- Interact with customer by phone and email: respond and provide solutions to customers promptly.
- Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
- Track and expedite back orders and customer requirements to maximize fill rates and exceed customer expectations.
- Provide technical feedback to meet customer requirements.
- Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
- Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed. Shipping accuracy checks are also completed by our team on all outgoing shipments from our warehouse.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
