Customer Service (Inside Sales Associate) Pacoima, CA
About The Position
Inside sales manager responsibilities: Sales Order Processing - Order Entry Sales Quote Entry - Responding to customer email quote requests. Assist CSR team with customer order prioritization and management. Excellent attention to detail and strong analytical skills to review product requirements and assess feasibility. Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and customers. Ability to adapt to changing requirements and work under pressure. Interacts with customers daily by answering their questions and directing them to the appropriate service for their needs Collaborate with other departments to achieve organizational goals Supports aerospace-specific customer requirements and proper management and reviews of documentation, training records, customer quality clauses and compliance with industry standards (AS9100, Nadcap etc.) Proficiency in using computer software, including Google Suite (Gmail, Meet, Docs, Sheets, Slides, Calendar) and/or MS Office Suite (Word, Excel, and Outlook). Google Suite preferred Experience with Enterprise Resource Planning (ERP) or Inventory Management System (IMS) is preferred
Requirements
- Experience in inside sales or customer service
- Experience managing customer quotes and entry level product portfolio questions
- Proficiency in Microsoft Office Suite; Google Suite a plus
- ERP experience required (ex: SAP, NetSuite, X3, etc.)
- Highly organized and detail-oriented
- Excellent attention to detail and strong analytical skills to review product requirements and assess feasibility.
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and customers.
- Ability to adapt to changing requirements and work under pressure.
Nice To Haves
- 1-2+ years of experience in inside sales or customer service
- Interpersonal skills
- Problem-solving skills
- Ability to maintain customer confidentiality
- Ability to work collaboratively
Responsibilities
- Sales Order Processing - Order Entry
- Sales Quote Entry - Responding to customer email quote requests.
- Assist CSR team with customer order prioritization and management.
- Interacts with customers daily by answering their questions and directing them to the appropriate service for their needs
- Collaborate with other departments to achieve organizational goals
- Supports aerospace-specific customer requirements and proper management and reviews of documentation, training records, customer quality clauses and compliance with industry standards (AS9100, Nadcap etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
