Customer Service Hotel Department - AmTrav

Perk•Chicago, IL

32d•$18 - $20•Remote

About The Position

Are you passionate about travel and dedicated to providing exceptional customer service?This is a great entry level position for those who have an interest working in the travel agent industry. Hotel Department Advisors are responsible for handling AmTrav’s highest level of service to ensure our travelers' critical issues get resolved in an efficient and timely manner. This is a back office position, you will not be working with clients directly, you will be working with hotels and other vendors to ensure passenger needs are met. A successful candidate will use communication skills and teamwork to deliver optimum and personal service and achieve high customer satisfaction, as well as develop strong relationships with vendors. This position is heavily based around managing multiple accounts, timelines, and juggling priorities.

Requirements

Strong communication skills (both oral and written) and can actively listen and empathize with clients
Comfortable in a coaching environment that stresses skill development (empathy and performance)
Ability to sit and work at a computer for longer periods of time
PC proficiency with various Windows applications
The ability to work well with minimal supervision in a high-volume environment
Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
Successful experience in achieving specific performance goals and objectives
Have an excellent work record and are eligible for rehire with previous employers

Nice To Haves

Experience working in travel is a plus but not a requirement
Spanish Speakers a plus but not a requirement

Responsibilities

Making a lot of outbound calls
Request of folios -calling hotels to request receipts
Contacting accounts for updated payments -calling passenger or admin. For updated credit card information
Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards
Assist with credit card reversals -calling hotels to reverse cards charged