Customer Service Hotel Department - AmTrav
About The Position
Are you passionate about travel and dedicated to providing exceptional customer service?This is a great entry level position for those who have an interest working in the travel agent industry. Hotel Department Advisors are responsible for handling AmTrav’s highest level of service to ensure our travelers' critical issues get resolved in an efficient and timely manner. This is a back office position, you will not be working with clients directly, you will be working with hotels and other vendors to ensure passenger needs are met. A successful candidate will use communication skills and teamwork to deliver optimum and personal service and achieve high customer satisfaction, as well as develop strong relationships with vendors. This position is heavily based around managing multiple accounts, timelines, and juggling priorities.
Requirements
- Strong communication skills (both oral and written) and can actively listen and empathize with clients
- Comfortable in a coaching environment that stresses skill development (empathy and performance)
- Ability to sit and work at a computer for longer periods of time
- PC proficiency with various Windows applications
- The ability to work well with minimal supervision in a high-volume environment
- Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
- Successful experience in achieving specific performance goals and objectives
- Have an excellent work record and are eligible for rehire with previous employers
Nice To Haves
- Experience working in travel is a plus but not a requirement
- Spanish Speakers a plus but not a requirement
Responsibilities
- Making a lot of outbound calls
- Request of folios -calling hotels to request receipts
- Contacting accounts for updated payments -calling passenger or admin. For updated credit card information
- Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards
- Assist with credit card reversals -calling hotels to reverse cards charged
Benefits
- Work from home
- Competitive health, dental, accident, and life insurance plans
- Paid time off
- Paid maternity/paternity leave
- 401K match
- IATAN Travel Agent membership with discounts on travel worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
