Customer Service Home Agent - Bilingual - French Canadian/English

L.L. Bean, Inc. • Biddeford, ME

39d • $21 • Remote

About The Position

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome-both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. Joignez-vous à notre équipe! L.L.Bean is looking for bilingual (French Canadian/English) Customer Service Home Agents to take incoming calls from our customers while working from home. In this year-round position, you'll be the friendly voice welcoming both English and French speaking customers to L.L.Bean, placing their orders and answering their questions, all from the comfort of your Maine home office. Our phone lines are open from 8am-8pm, 7 days a week. Within that time frame, we are looking for candidates that can provide at least 30 hours per week of availability, and especially those that can work until 8pm. All applicants must reside in the state of Maine. All applicants must be fluent in both French Canadian and English. Starting pay is $21.36/hr., plus employees will earn an extra $1/hr. for hours worked after 6PM. Here's what makes this work-from-home opportunity in Maine stand out: Competitive pay - $21.36/hr! Flexible scheduling - Our phone lines are open from 8:00 AM to 8:00 PM, 7 days a week. Within that time frame, we are looking for candidates who can provide at least 30 hours per week of availability, and who can be scheduled primarily during the latter half of the day (until at least 8:00 PM). Delight our customers - Be the friendly voice that helps with orders, answers questions, and keeps the L.L.Bean experience legendary. Be part of the L.L.Bean family - Enjoy a generous employee discount, participate in a 401k plan, borrow gear for outdoor adventures, shop in our "employees only" store, and more! Work from the comfort of your Maine home office. Ready to join the adventure? Please review more specific expectations below: Home Office Requirements:  To participate in the L.L.Bean Home Agency program, your home office must meet all the following standards. There are no exceptions. Technology Requirements: Personal Computer Operating System:  Windows or Mac only If Windows: Windows 11 is required (Windows S mode is not compatible) If Mac:  macOS Ventura 13.5.1 or newer is required Memory:  8 GB of RAM minimum (16 GB preferred) Monitors:  2 monitors, each at least 17" (24" preferred) Keyboard & Mouse:  Full-size keyboard with the number pad; external mouse with scroll wheel (both are required if using laptop) Speakers:  Internal or external Webcam: Installed and ready to go Headset:  USB headset with microphone (required for MS Teams video calls) Power: Surge protected power strip Internet Internet connection type:  Broadband only  (No satellite service or mobile hotspots are allowed due to Payment Card Industry (PCI) standards) Minimum Acceptable Speeds: Download: 25 Mbps Upload: 5 Mbps Modem/Router: Modem/router must have an available Ethernet port to connect a wired IP phone (phone is provided by L.L.Bean) Modem/router must be accessible, within 10 feet of your phone setup Personal Phone Access L.L.Bean Home Agents must have a personal phone (cell or landline) available for emergency use Workspace Requirements Location:  Your home office must be located in Maine Environment (strict security standards): A separate workspace that is quiet, private, and free from distractions and other household members No background noise (pets, TVs, clock chimes, household members, etc.) Must meet Payment Card Industry (PCI) standards to protect customer information Customer information is not to be viewed or overheard by third parties Furniture:  A desk and chair that allows the Home Agent to work safely and comfortably (must incorporate good ergonomics). If offered a position, you will be asked to send photos of your home office set up for approval prior to training. L.L.Bean Provides IP Phone (VoIP) Headset, power brick, and cables Secure software access Interview Requirements: A PC or laptop with a webcam A reliable internet connection Interviews, onboarding, and training are conducted over a Microsoft Teams video call (similar to Zoom). Part of the interview is a computer skills assessment that will be observed by the interviewer. Qualified candidates will be asked to schedule their own interview and will receive a TEAMS link in advance of the interview. If you are hired, the L.L.Bean-provided equipment will be mailed to you. Once you are set up, virtual, web-based training classes are scheduled separately. Again, a working web camera is required. The application for this position requires screenshots or pictures of your computer's operating system, RAM, and results of an internet speed test from your proposed home office location. Please be aware of this when you start your application. At L.L.Bean we understand that it is everyone's responsibility to create and foster an inclusive environment where everyone can be themselves at work and make it easy for others to do the same. Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.

Requirements

• An interest in providing excellent customer service
• Experience (or aptitude) enhancing the customer experience by suggesting companion items
• Strong communication and interpersonal skills
• The ability to learn new computer systems quickly
• A quiet, dedicated workspace in your Maine home
• A tech-savvy spirit, with their own computer, internet, and webcam, all of which meet our requirements (details below)
• All applicants must reside in the state of Maine.
• All applicants must be fluent in both French Canadian and English.
• Personal Computer Operating System: Windows or Mac only
• If Windows: Windows 11 is required (Windows S mode is not compatible)
• If Mac: macOS Ventura 13.5.1 or newer is required
• Memory: 8 GB of RAM minimum (16 GB preferred)
• Monitors: 2 monitors, each at least 17" (24" preferred)
• Keyboard & Mouse: Full-size keyboard with the number pad; external mouse with scroll wheel (both are required if using laptop)
• Speakers: Internal or external
• Webcam: Installed and ready to go
• Headset: USB headset with microphone (required for MS Teams video calls)
• Power: Surge protected power strip
• Internet connection type: Broadband only (No satellite service or mobile hotspots are allowed due to Payment Card Industry (PCI) standards)
• Minimum Acceptable Speeds: Download: 25 Mbps, Upload: 5 Mbps
• Modem/Router: Modem/router must have an available Ethernet port to connect a wired IP phone (phone is provided by L.L.Bean), Modem/router must be accessible, within 10 feet of your phone setup
• L.L.Bean Home Agents must have a personal phone (cell or landline) available for emergency use
• Location: Your home office must be located in Maine
• Environment (strict security standards): A separate workspace that is quiet, private, and free from distractions and other household members, No background noise (pets, TVs, clock chimes, household members, etc.), Must meet Payment Card Industry (PCI) standards to protect customer information, Customer information is not to be viewed or overheard by third parties
• Furniture: A desk and chair that allows the Home Agent to work safely and comfortably (must incorporate good ergonomics). If offered a position, you will be asked to send photos of your home office set up for approval prior to training.
• A PC or laptop with a webcam
• A reliable internet connection

Responsibilities

• take incoming calls from our customers
• placing their orders
• answering their questions

Benefits

• generous employee discount
• participate in a 401k plan
• borrow gear for outdoor adventures
• shop in our "employees only" store

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees