Customer Service Generalist

Cargill • Wayzata, MN

24d • $44,000 - $55,000 • Hybrid

About The Position

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures. Job Purpose and Impact The Customer Service Generalist will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.

Requirements

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience

Nice To Haves

• Customer service or order management experience

Responsibilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process clerical and administrative change requests following defined policies and procedures.
• Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order.
• Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities, within area of scope, to improve the order management processes.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

Benefits

• At Cargill we put people first.  As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.
• Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees