Customer Service, Gate Supervisor

Piedmont Airlines • Syracuse, NY

30d • $18 • Onsite

About The Position

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service, Gate Supervisor in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organization skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position will report to the General Manager.

Requirements

• Excellent organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• Ability to work a flexible schedule
• Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required.
• We also require proof of high school or GED completion.
• Minimum 18 years of age

Nice To Haves

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Bachelor’s Degree in Aviation, Business, or related field

Responsibilities

• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Administrative duties, including daily/weekly/monthly reports
• Provide support when employee absence affects the operation
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer service
• Identify delays, cancellations, and specific customer issues
• Protect and rebook passengers on cancelled or delayed flights
• Print boarding passes and issue vouchers
• Meet delayed flights to make on-board announcements and distribute new boarding passes to affected customers
• Keep both the company goals and customer expectations in mind when overseeing daily operations

Benefits

• Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.
• Medical and dental available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees