Part Time Customer Service Exit Gate

Hertz•San Francisco, CA

9d•$23

About The Position

As a Part Time Customer Service Exit Gate your general responsibilities include but are not limited to: Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures. Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate. Assist customers with directions, and review and resolve rental contract and vehicle issues. Manually log and release vehicles from lot during computer system outages or unavailability. Perform related responsibilities as required or assigned.

Requirements

Minimum 1 year customer service and security experience preferred
Knowledge and skill in the operation of car rental software and hardware
Knowledge of car rental operations
Ability to manage stressful and unusual situations while maintaining good customer relations
Good organizational skills with the ability to write clearly and concisely
Ability to understand and follow oral and written directions
Ability to speak and understand English
Car rental product knowledge and ability to use effective and approved sales techniques, as required
Ability to type and perform accurate data entry
Ability to operate radio, security and computer equipment
Ability to process all paperwork according to policies and procedures

Responsibilities

Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
Assist customers with directions, and review and resolve rental contract and vehicle issues.
Manually log and release vehicles from lot during computer system outages or unavailability.
Perform related responsibilities as required or assigned.