Customer Service Gaming Associate
About The Position
Knighted is hiring Gaming Associates to help oversee live card-room games in a professional and dynamic environment. Whether you're looking for stable, indoor work this winter or to start a new career in the New Year, this opportunity is perfect for motivated individuals ready to grow! As a Gaming Associate, your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff. Please note: submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application.
Requirements
- Must be 21 years of age or older
- Authorization to work in the U.S.
- Proficient in mental math (addition, subtraction, multiplication, and division)
- Open availability for the casino's 24/7 hours of operation
- Ability to pass a lifetime background check, credit check, and drug screen for state licensure
- Able to sit or stand at a gaming table for 3 to 4 hours at a time
- Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
- Able to see, speak, and hear clearly during gameplay
- Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
- Comfortable with direct communication and giving corrections when needed
- Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Responsibilities
- Handling casino chips
- Verifying game fairness and accuracy
- Promptly reporting any suspicious activity
- Foster exceptional customer service
- Nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff
Benefits
- Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.
- Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.
- Robust Benefits: Access to an extensive benefits package, including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
- Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino.
- Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required.
- Career Advancement: Grow your career with clear, achievable pathways into leadership roles. 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates, demonstrating our commitment to developing talent from within and supporting long-term professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
