Customer Service Freight Coordinator

Talon Hiring Solutions • Birmingham, AL

9d

About The Position

Talon Hiring Solutions is looking for a Customer Service Freight Coordinator to support daily freight operations and carrier relationships. This role serves as a key point of contact for carriers and internal teams, ensuring accurate shipment tracking, timely communication, and issue resolution.

Requirements

• 1+ year of experience in transportation, logistics, or customer service
• Strong communication and problem-solving skills
• High school diploma required; transportation experience a plus

Nice To Haves

• Experience with TMS systems preferred

Responsibilities

• Communicate with carriers to provide shipment status updates and resolve issues
• Make outbound and inbound calls to track shipments and confirm pickup/delivery details
• Update shipments in customer web portals
• Trace shipments using carrier systems and websites
• Develop and maintain relationships with core carriers
• Resolve carrier and customer inquiries related to freight in transit
• Support team members and follow guidance from the Team Lead
• Complete administrative and reporting tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED