Full- Time | Customer Service FIS

Envoy Air•Dallas - Fort Worth (DFW) Airport, TX

13d•$16

About The Position

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Comprehensive health and life benefits (subject to location) Pay Rate: $15.77/hr Responsibilities How will you make an impact?

Requirements

Must be 18 years of age or older
High School diploma or GED equivalent required
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to communicate in a clear, polite, and friendly manner even with irate passengers
Must be comfortable working with computers and ability to learn new computer programs
Must be able to work rotating shifts including nights, weekends, holidays, and days off
Must be flexible to work additional hours with short notice when operationally necessary
Must be customer focused, detail oriented, and interested about the airline industry
Must be able to read , write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship

Nice To Haves

Bilingual (Preferred)

Responsibilities

Create a positive experience for international connecting passengers by being the first to greet the passenger and providing a seamless recheck experience.
Assist and guide International passenger at the Recheck area.
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
Listen to irate passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner.