Full Time Customer Service & Dispatching
About The Position
Join Our Team at River City One Hour Air Conditioning & Heating today! We are looking for a motivated, reliable, and professional person to come aboard our customer service team! JOB SUMMARY This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. We are currently hiring for a full-time position. This will include some weekday and weekend shifts. Full-time employment is available with 401k and employer matching, health insurance, and paid vacation & holidays.
Requirements
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Exceptional time management
- Must have good computer software skills
- Reliable transportation
Nice To Haves
- Prior customer service experience preferred
- Nighttime/weekend/holiday availability
Responsibilities
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client and a courteous and pleasant demeanor on phone calls
- Make outbound calls to club membership clients to book maintenance jobs
- Maximize efficiency and profit of our technicians
- Work with technicians in the field to communicate job details, assist them from the office, etc.
- Work intensely with a team of CSRs to accomplish the above goals
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Competitive hourly pay + Weekly Individual bonuses + Monthly Team Bonuses
- Flexible hours and scheduling
- Annual company bonuses and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
