Customer Service Field Representative

Veolia•Hackensack, NJ

1d•Onsite

About The Position

Veolia in North America is a top-ranked environmental company, the country’s largest private water operator and technology provider, and a leader in hazardous waste and pollution treatment. It offers a full spectrum of water, waste, and energy management services to commercial, industrial, healthcare, higher education, and municipality customers across North America, with over 10,000 employees at more than 350 locations. The Customer Service Field Representative performs all field functions involving direct customer interaction at premises, from the curb stop/box through the service line and meter. This includes managing all reading devices, pits, boxes, various meter readings, incidental or emergency meter investigations, collections, settings, changing, field testing for flow and/or pressure, testing, service shut-offs, high bill investigations, and frozen meter repairs.

Requirements

High School Diploma/GED is required.
Must possess good verbal and written communication skills.
Must possess basic math skills.
Must be available for emergency stand by (45 minutes response).
Must have valid State driver's license.
Must pass demonstration of abilities test.

Responsibilities

Performs all functions relating to meters two inches (2") or less, including setting, changing, disconnecting, testing, and reading up to and including inside connecting pipe.
Tests, adjusts, and corrects inaccuracies in meter registration.
Removes, changes installs and/or repairs reading devices on all size meters.
Performs necessary field repairs such as damaged pipes while changing the meter or installing meter couplings.
Localization, operation, inspection and testing of curb stops and valves, water services and meters by utilizing locating equipment.
Replaces covers, locates curb boxes and submits proper documentation for curb box referrals and valve boxes.
Must be able to discuss consumption and usage patterns with customers.
Reports unresolved customer inquiries and/or complaints to the supervisor.
Conducts examinations at the customer's premises to evaluate unusual or unknown water usage.
Locates leaks on customer premises.
Reports and records (documents) unusual conditions observed on the customers premises which could have an impact on customer relations including potential cross connections, illegal connections and/or uses, etc.
Prepares and submits the necessary documentation for work performed daily.
Answers telephone calls, completes, and relays information as necessary, and calls customers to arrange and/or cancel appointments for field visits.
Operates company systems, devices, and software applications.
Works closely with customers, contractors, and government officials to coordinate company policies and operations.
Performs similar or less skilled work as assigned.
Performs higher skilled work as assigned.