Customer Service-Field Representative (Water and Sewer)

City of O'Fallon•O'Fallon, MO

5d•$26 - $39•Onsite

About The Position

The City of O'Fallon, MO is looking to hire a full time Customer Service Field Representative for the Water and Sewer Division for the locates, tap inspections and/or the Fats, Oils and Grease (FOG) programs. Our Customer Service Field Representative earns competitive hourly rates from $25.98 to $ 38.97 (top of grade) with an expected starting pay rate of $25.98 - $32.49 . The City of O'Fallon values its employees and their wellbeing. Our benefits package includes comprehensive insurance and wellness programs such as Medical, Dental, Vision, employer-paid Accident and Life Insurance ; an optional Health Savings Account (HSA) with employer contributions ; Flexible Spending Accounts (FSAs) ; optional Pet Insurance ; reward wellness incentives ; onsite workout facilities ; discounted membership at Renaud Fitness/Aquatic Center ; an Employee Assistance Program (EAP) ; and Identity-Theft Protection . To promote work-life balance, paid leave benefits include 3 weeks of vacation for new hires, 11 holidays, 1 personal holiday , sick leave , and extended illness for oneself or to care for family members. Some facilities even feature designated, fully furnished Zen and lactation rooms. The City of O'Fallon participates in the Missouri LAGERS L-6 Pension Plan and offer a 457 (b) Retirement Plans . Committed to continued employee growth, the City also offers tuition reimbursement . As part of our Water and Sewer Division, you will be responsible for locating and marking the locations of City-owned utilities as part of the Missouri One Call System. Generally, your schedule will be daytime hours Monday through Friday, but overtime hours may be required occasionally. Responsibilities and duties include: Locating and marking the exact location of City owned utilities, including water lines, sewer lines, buried conduit/cable, and Meeting with other departments, residents, contractors, developers, other governmental agencies and utility companies to discuss and resolve issues relating to City owned utilities and/or the FOG Program. Preparing a schedule of utility locate activities and routine work order activities Performing field surveys and Preparing reports and documenting Managing and updating utility location plans, records, and files (electronically and hard copy). Completing routine work Responding to and resolving customer concerns Collecting samples for laboratory Responding to emergency situations and participate in the City's snow removal and winter operations Inspecting new water connections to the Distribution Installing, replacing, troubleshooting & repairing water meters as needed Performing inspections, sending letters and notifications for the City FOG program and working with owners, operators, haulers, etc. on compliance matters. Maintaining a schedule for business compliance with the FOG Program and follow-up procedures. We're looking for someone who is able to read and understand engineering design drawings, as-built drawings, City Codes and utility maps. This person should be knowledgeable in the construction, maintenance and repair of water distribution systems. Could this be the opportunity for you? We look for employees who: Exhibit self-motivation by always looking for ways to improve their knowledge and skills Have the ability to operate equipment and machinery such as underground locating equipment, computers, GIS software, two-way radios and common hand tools Possess knowledge of safety principles associated with active construction zones Skilled in communicating with the public and others, such as contractors and other City employees Maintain their assigned vehicles and equipment with care Get great satisfaction from contributing to what makes O'Fallon such a great place to live!

Requirements

High school diploma or GED required.
One year of construction experience or equivalent experience involving construction of underground facilities.
Ability to work outside in all types of weather conditions.
Possession of or ability to readily obtain a valid motor vehicle operator's license.

Nice To Haves

Experience locating utilities using the Missouri One Call System is preferred.

Responsibilities

Locating and marking the exact location of City owned utilities, including water lines, sewer lines, buried conduit/cable
Meeting with other departments, residents, contractors, developers, other governmental agencies and utility companies to discuss and resolve issues relating to City owned utilities and/or the FOG Program.
Preparing a schedule of utility locate activities and routine work order activities
Performing field surveys and Preparing reports and documenting
Managing and updating utility location plans, records, and files (electronically and hard copy).
Completing routine work
Responding to and resolving customer concerns
Collecting samples for laboratory
Responding to emergency situations and participate in the City's snow removal and winter operations
Inspecting new water connections to the Distribution
Installing, replacing, troubleshooting & repairing water meters as needed
Performing inspections, sending letters and notifications for the City FOG program and working with owners, operators, haulers, etc. on compliance matters.
Maintaining a schedule for business compliance with the FOG Program and follow-up procedures.