Customer Service Engineer

Centella•Miami, FL

5d•Onsite

About The Position

Are you interested in working on life-saving technology? Do you have an electrical engineering background? As a Field Service Engineer (FSE) at Centella you interact with physicians, nurses, and technicians. The FSE is responsible for maintaining, installing, updating, and servicing GE and Philips equipment. This allows our customers to focus on what is most important, the patient! The FSE is responsible for maintaining, installing, updating, and servicing Multivendor Equipment in South Florida. This individual must preferably reside in Miami-Dade, Broward, or Palm Beach County, and will work throughout Centella’s South Florida territory.

Requirements

Electrical Engineering degree or equivalent Field Service Engineer experience servicing but not limited to medical imaging systems (MRI, X-ray, Ultrasound, etc. )
Minimum of one year experience that is sufficient to demonstrate knowledge of troubleshooting with hardware components and software.
Skilled in medical or other system repair and installation, customer service experience and good oral communication is preferred. Basic math functions and reasoning ability are required.

Nice To Haves

Multivendor experience preferred in Siemens, GE, and Philips.

Responsibilities

Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues
Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other FSEs knowledgeable in the specific modalities
Perform planned maintenance and equipment modifications on a timely basis with minimal supervision
Complete required documentation on a timely and legible basis as requested
Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies
Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedure
Takes after-hour calls on a rotating basis according to the annual on-call schedule
Work overtime as necessary during on-call weeks and at other times as required
Actively participate in Centella training courses
Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment
Be a safe and courteous driver always
Follow regulatory, safety, and work procedures always
Ensure accurate entry of all service orders into the software system