Customer Service Dispatcher

L&S Mechanical•Richardson, TX

100d

About The Position

As a Customer Service Dispatcher at L&S, you will provide front line support and follow up to customers assisting and resolving warranty or service issues. In this position you may be responsible for dispatching, administrative tasks, billing and filing warranty claims. Key relationships in this role will be to service technicians, L&S production staff, homeowners, and builders. Solve problems and manage solutions backed by the support of a successful team. Manage both incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments logistically and efficiently. Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customers satisfaction. Process all service-related billing including compiling quotes and purchase orders to submit for invoicing. Maintain accurate and current house files by performing daily data entry. Assign and or dispatch work orders to the field based on customer needs timely. Provide support to field personnel. Order and track material to resolve incomplete work orders timely. File warranty claims on replacement parts for HVAC equipment and water heaters.

Requirements

2+ years in new home construction specific telephone customer service.
Proficient in basic computer skills that include but are not limited to data entry, MS Outlook, and Excel.
Effective at building and maintaining positive relationships with the service technicians, production staff, managers, superintendents, and coworkers to ensure timely completion of job duties.
Strong ability to organize, prioritize, communicate well, and be committed to providing quality work.
Solid problem-solving skills and a willingness to take on new projects with a "can do" attitude.
Perform the physical demands of the position which are working indoors with long periods of time sitting, listening, and speaking on the telephone, viewing monitor and workstation.

Responsibilities

Provide front line support and follow up to customers assisting and resolving warranty or service issues.
Dispatching
Administrative tasks
Billing
Filing warranty claims
Manage both incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments logistically and efficiently.
Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customers satisfaction.
Process all service-related billing including compiling quotes and purchase orders to submit for invoicing.
Maintain accurate and current house files by performing daily data entry.
Assign and or dispatch work orders to the field based on customer needs timely.
Provide support to field personnel.
Order and track material to resolve incomplete work orders timely.
File warranty claims on replacement parts for HVAC equipment and water heaters.