Customer Service Department Manager

Uline • Pleasant Prairie, WI

13h • Onsite

About The Position

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, you will continue this legacy by empowering teams to deliver the exceptional experience customers love. Uline offers opportunities to grow your career with stability, backed by 45+ years of success. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace, and all new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. The company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience, made possible by a dedicated team of employees working together for fast, reliable delivery and legendary customer service. Each resume submitted is individually reviewed and retained for 24 months for future opportunities.

Requirements

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Benefits

• Complete health insurance coverage
• 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays
• generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees