Customer Service Department Manager

C&S Wholesale Grocers•Menasha, WI

3d•Onsite

About The Position

The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store. Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures Selection, training, development and scheduling of front-end associates Complete all necessary paperwork relating to Department Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc Performs self internal audits to ensure adherence to all polices and procedures Finish and retain reports/ logs needed for store audit and state inspection purposes Perform tasks as assigned by the Store Manager or Assistant Store Manager

Requirements

Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
Basic computer skills
Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
Ability to read, write, and perform basic math functions
Handle money, checks, and other media and distinguish between various forms of currency
1-3 years previous retail experience in the are of the front end preferred
High School Diploma - General Studies
Occasional amounts of walking, balancing, and kneeling
Frequent amounts of pushing and pulling loads up to 35 lb, crouching, and feeling
Constant amounts of standing, lifting and carrying loads up to 40 lb, stooping, reaching, handling, talking, and hearing
Occasional work in a variety of temperatures
Operation of Cash Register or EZ-Scan, Scanner, Computer, Telephone System, Scale, Currency Counter, Calculator
Working knowledge of all store systems including POS, receiving, payroll and scheduling, pallet jack certification etc.

Responsibilities

Directing and supervising all functions and activities of front-end department personnel
Achieving the sales and profit goals established for the department
Ensuring that the work shifts of all department personnel contribute to the financial best interests of the store
Cultivating and maintaining customer service at the front-end
Reacting to all customer concerns quickly and effectively while following SOPs
Controlling store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques
Selection, training, development and scheduling of front-end associates
Completing all necessary paperwork relating to Department
Ensuring a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
Maintaining supplies for front-end, places orders when needed and keeps inventory
Performing self internal audits to ensure adherence to all polices and procedures
Finishing and retaining reports/ logs needed for store audit and state inspection purposes
Performing tasks as assigned by the Store Manager or Assistant Store Manager