Customer Service Delivery Manager

Honeywell • Raleigh, NC

45d • Hybrid

About The Position

The Future is what you make it! When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. Our mission is to attract, retain and develop diverse and highly motivated, entrepreneurial employees striving to flawlessly deliver superior value to our customers every day. The Customer Delivery Manager manages product deliveries in support of ongoing Customer deployment projects. You will serve as liaison between program management, the project team and manufacturing. You will work closely with Supply Chain, Manufacturing, Product Management, Quality Control and Finance teams to coordinate electric, water, and gas product production schedules and deliver status reports. You will drive order priorities, structure orders for maximum production efficiency and handle 3rd party management of orders. You will assess production issues, and develop resolutions to meet productivity, quality, and customer satisfaction goals and objectives. You will assist with project costs. You will develop mechanisms for monitoring production progress, intervention and problem solving with project managers, line managers and customers. You will report directly to our Program Manager of Solution Projects, and you will work out of our Raleigh, NC location on a Hybrid work schedule.

Requirements

• 2+ years customer engagement experience
• 1+ year manufacturing or supply chain

Nice To Haves

• Bachelor's degree in electrical and/or mechanical engineering
• Strong coordination and managements abilities
• Proven collaborator with exceptional communication skills
• Works independently with minimal supervision
• Proficient in product and material interpretation
• Ability to learn technical concepts
• Excel and SAP knowledge

Responsibilities

• Project Coordination
• Project Production Planning and Prioritization
• Issue Resolution
• Support of Engineering Change Process
• Progress/Status Reporting
• General knowledge of contract terms and conditions
• Customer Interaction and Support
• Project Planning
• Customer Support
• Facilitate Team Alignment
• Deliver Status Reports

Benefits

• employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP, and Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees