Customer Service CSI Representative

Urbana Autopark•Urbana, IL

7d•$45,000 - $65,000•Onsite

About The Position

The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Auto Park of Urbana, the Customer Service/CSI Representative is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences. Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today! The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

Requirements

High school diploma or equivalent
2+ years of Automotive Dealership experience
Excellent oral communication skills.
Ability to communicate customers' interests needs and requests to management and sales personnel.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy

Nice To Haves

CDK experience is preferred

Responsibilities

Download and create reports from manufacturer surveys
Reviews Survey feedback with Manager
Follow up with guest on incomplete surveys to build survey response
Follow up with guest in partnership with Service Manager to address and resolve any concerns