Customer Service Coordinator

this Opportunity • Carlsbad, NM

7h

About The Position

Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? New Mexico Gas Company is hiring a Customer Service Coordinator that could be your introduction to a long career with us! You will find the workday in the life of a Customer Service Coordinator to keep you on your toes as you provide important customer service support for the business and the citizens of New Mexico.

Requirements

• High School Diploma or GED
• 5 years' experience, or equivalent combination of education and/or experience related to the discipline
• A valid driver’s license with an acceptable driving record

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Coordinates daily customer service activities, provides feedback by answering specific questions related to daily activities, peer mentoring and leadership of Call Center Representatives.
• Handles difficult or escalated customer inquiries and problems
• Assists in complex/political customer complaints and develops resolutions or compromises that will meet the customer’s needs and protect the financial position of the Company
• Provides back-up coverage for supervisor; assists with training, developing, and monitoring the team
• Provides feedback to supervisor and ensures that budgetary targets are met while providing quality customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees