Customer Service Coordinator

ContainerPort Group, Inc.•Columbus, OH

38d

About The Position

ContainerPort Group (CPG®), a World Group company, is currently looking for a self-motivated and positive problem solver to join our family as a Customer Service Coordinator for our growing transload facility in Columbus, OH! The Customer Service Coordinator is responsible for weighing inbound and outbound trucks and containers to prevent overloading. This position provides administrative support and customer service to WDS customers and employees to ensure productivity and customer satisfaction. Does this sound like you or fit your experience? Get in touch with us by applying here.

Requirements

Customer-Service oriented
Ability to multi-task
Attention to detail
Exceptional written, verbal, and inter-personal skills
Computer skills are critical and must include Excel, Word, and Outlook

Responsibilities

Answer and address high volume of phone calls and emails throughout the day
Greets customers and incoming visitors in a professional and friendly manner
Weighs inbound and outbound trucks and containers
Handles rail billing
Assists with scheduling and coordinating daily North Dakota Grain Inspection
Requests equipment from ContainerPort depot
Schedules transportation of loaded and empty containers as needed
Creates and provides loading instructions to Yard Laborers
Filing paperwork
Schedules Fed-Ex pickups as needed
Assists in communicating delivery times and weight capacities with drivers on a daily basis
Creates dock receipts
Maintains booking tracking sheet and North Dakota Grain Inspection sheet
Assigns seals to be used for loading
Checks the North Dakota Grain Inspection Container Log daily
Creates files for all customer bookings
Scans scale tickets and files in booking file
Maintains truck tracker spreadsheet
Checks to ensure rail billing is complete and accurate