Customer Service Coordinator (Front Desk Reception)

University of St. Augustine for Health Sciences•Saint Augustine, FL

61d•$18 - $23•Onsite

About The Position

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education. GENERAL SUMMARY The Customer Service Coordinator provides concierge level service support to the assigned campus. The incumbent will be the face of the university, welcoming internal and external visitors, with a professional and proactive approach that anticipates the needs of the campus reception area. The position is responsible for attending to visitors and overseeing reception area interactions to include inquiries over the telephone as well as face-to-face. The Customer Service Coordinator acts as the first point of contact for students, employees and visitors and is responsible for operational and administrative support to include answering phones, opening, and distributing mail, supplies maintenance, calendaring, filing and other related clerical/administrative duties. This position requires a full-time presence (5 days a week) on the assigned St Augustine campus. Note: This position operates in a high-volume reception area requiring frequent direct customer interaction and effective management of a multi-line phone system .

Requirements

High School diploma or equivalent (GED) required.
1-3 years of administrative experience required in a fast-paced, customer service-oriented role.
Ability to interact with various personalities with tact and diplomacy and maintain a flexible, positive attitude.
Outstanding customer and concierge level service experience.
Excellent telephone etiquette.
Demonstrated office clerical and administrative skills.
Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint), point-of-sale and phone systems.
Ability to be self-directed, perform tasks with minimal supervision and manage time effectively.
Ability to sit for extended periods of time at a keyboard.
Demonstrated experience with a job requiring multi-tasking and performing a variety of duties.
Familiarity with local area and local attractions, including restaurants, potential venues for meetings or events, transportation options, and airports.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Drives Results - Consistently achieving results, even under tough circumstances.
Innovation - Creating new and better ways for the organization to be successful.
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Nice To Haves

Bachelor's degree highly preferred.

Responsibilities

Answers calls in a professional and courteous manner and conveys messages to staff and faculty; serves as a back-up to the automated University-wide telephone system.
Serves visitors by greeting, welcoming, directing and announcing them appropriately.
Provides campus and local community information to visitors.
Facilitates the delivery of materials and/or correspondence to visitors upon arrival.
Serves as a member of the campus response and reentry teams, as needed.
Coordinates and maintains campus-wide Commuter Assistance Program (CAP).
Issues and tracks appropriate campus and parking access badges for walk-in visitors, vendors, faculty, staff and students.
Support campus events and activities under the direction of the Campus Director; may assist with the coordination and logistics for campus-wide events to include scheduling, set-up and clean-up for the event.
Manages campus supply inventory and places orders for general, breakroom, and copier supplies, as needed.
Maintains inventory of supplies, brochures, and collateral for reception desks.
Maintains campus-wide events calendar.
Maintains and updates master campus seating list in coordination with Campus Director, Human Resources and Facilities.
Ensures regular and frequent updating of campus video monitors to reflect current and relevant campus news and information.
Prepares mailers for shipping and delivery services (UPS, FedEx, courier, etc.).
Supports activities and initiatives related to campus safety and security in coordination with the Director, Safety and Security.
Supports campus Human Resources Manager with collection of on-boarding documents for all faculty, staff and students; completes new hire I-9 process under direction of HR Manager, as needed.
Manages and coordinates reception area coverage and schedule for Student Workers.
May perform other duties and responsibilities that management may deem necessary from time to time.
Assists with other operational and administrative support activities as assigned to support the needs of the University and campus.