Customer Service Coordinator

JBT Marel•Apex, NC

19d•Hybrid

About The Position

Job Overview Enter Orders and request for Quotes into ERP system. Respond to internal and external Customer inquiries. Ensure all Customers have accurate and timely information on order status and/or changes. Manage a broad range of customer inquiries via multiple channels in a timely, professional manner. Provide product, pricing, and service information to Customers. Resolve a broad spectrum of Customer complaints and issues with empathy and understanding. Collaborate cross-functionally to provide accurate and timely information to Customers. Issues Return Material Authorizations (RMAs) as requested. Processes credit card payments. Participate in daily SQDC (Safety, Quality, Delivery, and Cost) meeting. Qualifications and Performance Expectations Excellent communication skills, both written and verbal. Be able to work well with others in a busy and dynamic team environment. Effectively prioritize and multitask while being detail-oriented and organized. Demonstrate empathy and patience when dealing with Customers. Must be proficient in Microsoft software, including Excel, Outlook, Teams, and OneDrive. Preferred experience in Salesforce, including Salesforce Cases. Used to a fast-paced Customer Service environment. Have a flexible “can-do” attitude and be willing to tackle a wide variety of tasks. Be comfortable making decisions and resolving issues. Education Minimum High school degree Professional Experience Minimum 2 years’ experience working in a Customer Service capacity, in a manufacturing environment. Additional Education/Skills Recognizes urgent situations and reacts accordingly, always keeping the Customer’s needs in mind. Embraces teamwork. Identify, recite, and explain the One JBT Vision. Identify and recite the four JBT Core Values and give examples. Work Environment Majority of time spent in a cubicle desk setting within an open-office environment. Hours are 8:00 am to 5:00 pm Monday through Friday. Candidates must be able to work on-site in our Apex, NC facility. Hybrid work is available when the candidate completes training. Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.

Requirements

Excellent communication skills, both written and verbal.
Be able to work well with others in a busy and dynamic team environment.
Effectively prioritize and multitask while being detail-oriented and organized.
Demonstrate empathy and patience when dealing with Customers.
Must be proficient in Microsoft software, including Excel, Outlook, Teams, and OneDrive.
Used to a fast-paced Customer Service environment.
Have a flexible “can-do” attitude and be willing to tackle a wide variety of tasks.
Be comfortable making decisions and resolving issues.
Minimum High school degree
Minimum 2 years’ experience working in a Customer Service capacity, in a manufacturing environment.
Recognizes urgent situations and reacts accordingly, always keeping the Customer’s needs in mind.
Embraces teamwork.
Identify, recite, and explain the One JBT Vision.
Identify and recite the four JBT Core Values and give examples.

Nice To Haves

Preferred experience in Salesforce, including Salesforce Cases.

Responsibilities

Enter Orders and request for Quotes into ERP system.
Respond to internal and external Customer inquiries.
Ensure all Customers have accurate and timely information on order status and/or changes.
Manage a broad range of customer inquiries via multiple channels in a timely, professional manner.
Provide product, pricing, and service information to Customers.
Resolve a broad spectrum of Customer complaints and issues with empathy and understanding.
Collaborate cross-functionally to provide accurate and timely information to Customers.
Issues Return Material Authorizations (RMAs) as requested.
Processes credit card payments.
Participate in daily SQDC (Safety, Quality, Delivery, and Cost) meeting.