Customer Service Coordinator

Supermicro•San Jose, CA

4d•$21 - $28•Onsite

About The Position

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Supermicro was built to help the technology define what's possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. Our key for Supermicro Computer, Inc. to success in technology is designing a company around people committed to work with passion and being a part of our "Super Story". The Customer Service Coordinator that can work closely with all related departments to meet priority on customer's requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!

Requirements

Minimum of 1 year of experience in Customer Service or related fields preferred
Excellent in written, interpersonal communications and organization skills
Strong customer service, ethics and ability to be empathetic and accept ownership
Detail oriented with excellent time management
Ability to Multi-task with minimum supervision and meet established deadlines
Independent person who also is a strong team player
Experience in a fast-paced environment
Proficient with MS Office applications with a strong emphasis on Excel and Outlook
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Nice To Haves

Prior experiences handling small parts component is a plus
Assocaite degree is preferred

Responsibilities

Process product returns and conduct product failure analysis
Ensure a high level of customer service is delivered to all customers
Handle the day-to-day RMA Receiving activities
Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful caring manner
Warranty verification for customers to meet RMA service requirements
Verifies and investigates into customer’s complaints and drive for resolution in a timely manner for improvement
Manages customer escalations on the highest priority and work with internal teams for solutions
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
Parts fulfillment and support, repair charges processing and order confirmation
Work closely with internal departments as required