Customer Service Coordinator

OEC Group • San Diego, CA

31d • $22 - $28 • Hybrid

About The Position

As a Customer Service Coordinator, you will be responsible for working with assigned clients in tracking shipments, providing status updates, and general account support. Partnering with our Sales, Sales Support, and Operations teams, you will assist in elevating our customer experience!

Requirements

• Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role.
• Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
• Clear and effective communication skills.

Nice To Haves

• Previous experience using the ERP system, CargoWise One, is preferred.
• Previous experience handling or selling ocean and/or air services is preferred.

Responsibilities

• Validate and confirm all ocean/trucking/rail/air shipment bookings.
• Manage shipments from origin to final destination to ensure customer satisfaction.
• Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices.
• Build customer relationships and provide excellent customer service.
• Manage daily emails/phone calls from customers and other OEC offices regarding shipment details.
• Relay customer inquiries to the appropriate departments and provide the customer answers.
• Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destination.

Benefits

• Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.
• 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
• Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
• 401K retirement plan with 3% company match.
• Discounted pet insurance - woof! woof! meow!
• Annual performance bonus and mid-year reviews for salary increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees