Customer Service Coordinator

AMAROK•Columbia, SC

27d•$21 - $21

About The Position

AMAROK's Customer Service department is responsible for the overall daily customer experience while creating and following up on routines and processes. As a Customer Service Coordinator you will play a key role in customer satisfaction and retention by providing superior customer support to AMAROK's internal and external customers. Applying candidates must be able to type at least 60-80 WPM and demonstrate proficiency navigating through Microsoft Suite. This is a Monday-Friday position working 9am - 6 pm EST or 11am - 8pm EST shift depending on business needs.

Requirements

At least two years related experience – tech support/troubleshooting experience is a plus.
Strong time management and organizational skills with the ability to thrive in a fast-paced environment.
Great active listening skills and the ability to build rapport, secure (pun intended) trust, and maintain a professional relationship with both internal and external customers.
Ability to communicate clearly, both written and verbal.
Ability to answer a high volume of calls and emails daily.
Outstanding analytical and problem-solving skills.
TEAM ORIENTED!!

Nice To Haves

tech support/troubleshooting experience is a plus.

Responsibilities

Answer a high volume of incoming calls and provide top-quality customer service to internal and external customers.
Process a high volume of inbound email request.
Monitor service agreement updates, alarm-handling protocols, and relevant reporting.
Provide expert-level troubleshooting assistance and provide educational materials and/or information to customers.
Triage service needs and create work orders for AMAROK’s Technicians.
Manage service ETA request.
Prepare and present reporting, system utilization, and special projects to assigned accounts when requested.