Customer Service Coordinator
About The Position
Choice Translating fosters innovation, guided by our purpose, values, and culture. Every team member, client, and partner drives our success. We thrive in a high-energy, solution-driven environment, uniting people worldwide to create change. Join our dynamic team and make an impact—one word at a time. Job Summary/Purpose: We help companies minimize miscommunication and maximize opportunities locally and globally. Our mission is to give a voice to those who might otherwise be unheard by proactively supporting clients in reaching diverse communities through high-quality linguistic and global brand validation services. In this remote role, you will connect clients and vendors to ensure clear, effective communication. Strong interpersonal and problem-solving skills are essential to building and maintaining successful relationships with clients, vendors, and team members. Job Overview: Part-time hourly with the potential to grow to full-time Deliver timely and effective assistance over the phone. Use technology to identify opportunities and barriers and find efficient solutions. Organize work information to ensure accuracy and completeness. Collaborate and work in different capacities as a team and assist with quality assurance. Take the initiative to find creative approaches that make each experience feel personal for all key players. Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience. Track and report key performance metrics. Multilingual candidates: opportunities to provide services such as interpreting, translating, and linguistic support. Growth Opportunities include but are not limited to: Proactively recommend and deliver solutions that support company goals Work closely with international accounts in a variety of industries Work closely with a diverse, international team Assist with company strategic initiatives Proactively promote our brand and services to the broader community Support strategic initiatives Support all departments
Requirements
- Strong interpersonal skills, including the ability to build rapport and connections with teammates, clients, and vendors.
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- In-progress - university degree or equivalent experience.
- Enjoys talking with others on the phone and video, including clients and vendors, to build supportive, collaborative, and trusting relationships.
- Proficient with technology and adapting to a variety of online platforms
- Excellent critical thinking and prioritization skills with multiple projects and tasks
- Proficiency in using online platforms with regular software updates
- Strong written and spoken communication skills in English (additional languages a plus)
- Excellent attention to detail
- Track record of continuous improvement and proactive actions for personal and professional growth
- Ability to understand the needs of clients and convey them to others
- Thrives working in a virtual environment
Responsibilities
- Deliver timely and effective assistance over the phone.
- Use technology to identify opportunities and barriers and find efficient solutions.
- Organize work information to ensure accuracy and completeness.
- Collaborate and work in different capacities as a team and assist with quality assurance.
- Take the initiative to find creative approaches that make each experience feel personal for all key players.
- Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience.
- Track and report key performance metrics.
- Multilingual candidates: opportunities to provide services such as interpreting, translating, and linguistic support.
- Proactively recommend and deliver solutions that support company goals
- Work closely with international accounts in a variety of industries
- Work closely with a diverse, international team
- Assist with company strategic initiatives
- Proactively promote our brand and services to the broader community
- Support strategic initiatives
- Support all departments
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
