Customer Service Coordinator
About The Position
Ready to step into a role where organization meets impact and service drives success? Join a fast-growing, team-focused company where your work as a Customer Service Coordinator keeps operations moving and customers smiling every day. If you thrive in a high-energy environment and love being the go-to problem solver, this opportunity was made for you. About Frontier Dental Laboratories Frontier Dental Laboratories is a full service, multi-site dental laboratory that provides high-end dental prosthetics, removable dental products and implants primarily for the cosmetic dentistry industry. Products include full arch and multi-unit anterior crowns and bridges, veneers, single and multi-posterior crowns and bridges as well as single unit and full mouth implants. Why Join Us We’re part of a fast-growing dental laboratory group dedicated to precision, teamwork, and exceptional customer service. Our mission is simple: deliver high-quality dental solutions while supporting a workplace where employees feel valued, empowered, and supported. As a Scheduler, you’ll work alongside a collaborative team that believes great customer service and strong communication drive success. A Day in the Life as Customer Service Coordinator As a Customer Service Coordinator, your day moves with purpose. You’ll connect with clients, manage schedules, coordinate shipments, and ensure every case is handled accurately and on time. You’ll partner with internal teams, organize logistics, track details, and solve challenges before they become problems. From answering customer questions to coordinating drivers and managing shipping systems, your role as a coordinator keeps everything running smoothly. If you enjoy variety, teamwork, and making a real difference for customers, you’ll love being a coordinator on our team.
Requirements
- High school diploma or equivalent
- Customer service experience
- Strong organization, time management, and multitasking skills
- Ability to work in a fast-paced, deadline-driven environment
- Problem-solving mindset and positive communication style
Nice To Haves
- Proven experience in scheduling and invoicing
Responsibilities
- Coordinate daily schedules, shipments, and client requests
- Ensure accurate invoicing, packaging, and on-time delivery
- Serve as a primary customer service contact via phone and email
- Coordinate driver routes, pickups, and delivery logistics
- Track cases, maintain records, and update shipping systems
- Collaborate with managers and teams to improve processes
- Support inbound and outbound logistics operations
- Provide proactive solutions and outstanding client care
Benefits
- Medical, Dental, Vision
- 401(k) with company match
- Paid time off and holidays
- Life insurance, disability coverage, and supplemental coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
