Customer Service Coordinator

Keysight Technologies, Inc.•Colorado Springs, CO

1d•Onsite

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions. Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes,end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, leaseadministration Foster and maintain close working relationship with Sales Field Partners Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes Collaborate and assist with specific teams to ensure efficient quote and order processing Resolves problems by applying established policies, procedures, and tactics. Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, criticalthinking Provide 1-800 phone support to customers Available for Month-End support to action all outstanding customer requests

Requirements

Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
Requires excellent verbal and written communication skills
Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforceexperience preferred
Demonstrates a “continuous improvement” mindset
Thrives in a fast-paced environment
Proven ability to balance a multitude of high priority assignments
Regular onsite attendance required as an essential function of this position

Nice To Haves

Oracle and/or Salesforce experience preferred

Responsibilities

interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions
Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes,end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, leaseadministration
Foster and maintain close working relationship with Sales Field Partners
Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
Collaborate and assist with specific teams to ensure efficient quote and order processing
Resolves problems by applying established policies, procedures, and tactics.
Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, criticalthinking
Provide 1-800 phone support to customers
Available for Month-End support to action all outstanding customer requests