Customer Service Coordinator

Alpine Intel•Charlotte, NC

7d•Onsite

About The Position

Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a Customer Service Coordinator to join our growing team in Charlotte, NC. The primary responsibility for a claims coordinator is to provide the highest level of service and support to Alpine Intel customers. The Customer Service Coordinator is the voice of our company and fields a high number of inbound calls from insurance adjusters, policy holders, and field technicians. With these calls, our coordinators problem solve and handle a variety of situations. Coordinators enter assignment information, gather additional details, and confirm that information with the correct parties. Coordinators have a firm understanding of the company's service offerings and guide customers to the correct service based on their needs. What Does Alpine Intel Offer You? Competitive Compensation Package Bonus Opportunity Career Growth A Diverse & Positive Work Environment Professional Development Employee Referral Bonus Medical, Vision, and Dental Insurance Coverage 401K with Match HSA and HRA (Employer contributions) Paid Parental Leave Company Paid Life Insurance Company Paid Short-Term and Long-Term Disability Tuition Reimbursement Paid Time Off and Holidays

Requirements

Must have superior customer service skills
Excellent written and verbal communication skills
Must be detail oriented
Ability to apply critical-thinking, problem-solving, and decision-making in order to prioritize workload and proactively prevent problems
Must have excellent computer skills
Must be adaptable with the aptitude and willingness to learn new skills and techniques.
Must be well organized with the ability to handle multiple tasks simultaneously
Must be team oriented and enjoy service-oriented work.
Demonstrate adaptability and flexibility, and perform additional tasks as needed.
Must conduct business in an honest and ethical fashion at all times.

Responsibilities

Handle a high volume of calls in a fast paced environment, answering a minimum of 50-100 calls per day.
Coordinate assessments daily with technicians and end-users.
Work on all assigned claims until completed by making outbound calls.
Be detailed in all notations to properly communicate to the team.
Interface with insurance adjusters to provide regular updates on assessment progress.
Produce a timely turn-around-time per claim to ensure absolute customer satisfaction.
Field end-user customer service escalations, as required.
Build and maintain relationships with the assessing technicians.
Perform other duties as assigned.