Customer Service Coordinator

Valley Craft Industries Inc•Lake City, MN

12d

About The Position

Valley Craft Industries is a family-owned Minnesota company with 70+ years of experience designing and manufacturing high-quality material handling, storage, and safety solutions. Our products help customers work smarter, safer, and more efficiently—and we take pride in building solutions that last. We’re looking for a friendly, driven Customer Service Representative who enjoys building relationships and delivering great experiences. If you’re customer-focused, detail-oriented, and thrive in a fast-paced environment, this could be a great fit.

Requirements

High school diploma or equivalent
1+ years of customer service experience preferred
Strong communication, organization, and multitasking skills
Comfort with Microsoft Office, Outlook, and Excel
Customer-first, solution-oriented mindset
Experience with ERP/CRM systems (NetSuite or Epicor a plus)
Sales support experience a plus

Responsibilities

Provide exceptional service to customers via phone and email
Respond to inquiries about products, pricing, specifications, and availability
Enter and manage quotes, orders, RMAs, and basic technical support requests
Accurately maintain customer data and track activity in CRM/ERP systems
Educate customers on products and recommend solutions based on their needs
Partner closely with Sales and internal teams to support customer and business goals
Follow up on quotes, conduct satisfaction outreach, and support engagement efforts
Identify issues, problem-solve, and suggest process improvements
Maintain a positive, team-oriented attitude