Customer Service Coordinator

Penske•Grand Junction, CO

28d

About The Position

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Schedule: Monday - Friday; 7:00AM - 3:30PM Why is Penske for you? We take pride in offering a competitive wage and great benefits. This position, at this location, offers a shift differential of $3/hour for second shift (starting after 11am) Penske offers several training and development opportunities, so you can grow your career! About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Responsibilities

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
Assure that all Penske Rental units are maintained and prepared for customers
Ensure parts are available for scheduled work
Hold vendors accountable for quality and adherence to schedule for outside work
Provide customer service, assuring customers are satisfied and will return for additional business.
Maintain shop productivity by optimizing the work plan
Coordinate with district billing clerks as necessary
Other projects and tasks as assigned by supervisor