Customer Service Coordinator
About The Position
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is located at the Penske facility located at 136 Neelytown Road in Montgomery, NY. Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Responsibilities
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- Other projects and tasks as assigned by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
