Customer Service Coordinator

Integrated Power Services•Orlando, FL

19d

About The Position

Integrated Power Service (IPS) is looking for a talented Customer Service Coordinator to join our team. As a Customer Service Coordinator for IPS, you will serve as the primary contact for our customers for their entire motor repair experience—from quote through delivery of the motor. Who We Are: At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Requirements

Excellent interpersonal skills, including the ability to build rapport with current and potential customers
Critical attention to detail
Excellent communication skills, both oral and written
Ability to understand, perform and retain various job-related training
Flexible with hours, overtime, and some weekend work

Nice To Haves

Technical background with electrical and/or mechanical products preferred
C.E.T in electrical or mechanical preferred
3 or more years of customer service experience in an industrial environment or equivalent education preferred

Responsibilities

Communicate with customers and assist with deciding on rotating apparatus repairs
Research and communicate with IPS vendors on parts and part delivery
Ensure proper procedures and standards are in place to conform to CSA, ISO, EASA, and IPS Standard of Work (SOW) requirements
Assist in achieving financial targets set out by the Annual Operating Plan (AOP)
Responsible for developing work plans, operations scheduling, expediting material and time estimates to the work operation
Help mediate critical issues with customers