Customer Service Coordinator

Shobha•New York, NY

32d

About The Position

Since 2001, Shobha has aimed to be the leading global destination for hair removal by continuously elevating the client experience. In a fast-paced world where customer service often falls short, we prioritize quality and constant improvement across our team, services, and products. Renowned for our consistency and client care, we’ve earned numerous accolades, including "Best Bikini Wax" by New York Magazine and Allure’s "Best Brow Treatments" in America. Our loyal clientele continues to recognize this across our four NYC and two DC-area salons. Are you a master of creating memorable client experiences? Do you have a sharp eye for detail, a passion for sales, and the ability to make every client feel like they’re the most important person in the room? Shobha is looking for a Customer Service Coordinator with polished skills who thrives in a fast-paced environment and knows how to take customer service to the next level. Here’s a peek at how you’ll help create a phenomenal experience for both our clients and team:

Requirements

1+ years of experience in retail, salons, hospitality, restaurants, or customer service (Sales is your superpower).
A flexible schedule—because great things happen on weekends too ( must be available on Sundays!)
Must be willing to work at Any NYC Shobha location (SoHo, Upper Westside, Brooklyn or Midtown East.
Amazing attention to detail (seriously, it's a must!).
You're reliable, responsible, and ready to get things done.
A true team player—no task is too small, no challenge too big.
Ability to thrive under pressure and keep things cool, calm, and collected (we call it "putting out fires").
Zenoti experience is a plus, but if you haven't used it, no worries—we'll teach you!

Nice To Haves

You can lift 20 lbs like a champ.
Standing for long periods doesn't phase you.
You have legal authorization to work in the U.S.

Responsibilities

Be the face of our salon—greeting clients with warmth and enthusiasm.
Crush those sales goals by offering our service packages, memberships and products with excitement!
Taking charge of the opening and closing routines—because a great day starts and ends with you!
Manage appointments, keep client records up to date, and ensure every client has a flawless experience.
Be our problem-solving hero—address client concerns with care, respect, and that golden touch!
Maintain our salon’s fabulous appearance (Yes, this could include snow shoveling!).
Keep inventory stocked and our shelves looking neat and clean.
Hold the team to Shobha's high standards of excellence.