Customer Service Coordinator

Lesaffre Group Openings•West Chester, PA

18d

About The Position

Envera LIC, LLC is part of the Lesaffre family who is a key global player in the fermentation of microorganisms (yeasts and bacteria) for baking, taste, healthcare, and industrial biotechnology. This story began more than 170 years ago in northern France, and, thanks to our entrepreneur spirit and our innovative approach, we are constantly developing. Lesaffre's global presence includes 11,000 employees from 96 nationalities and a 3-billion-euro turnover. We work with customers, partners, and researchers to develop essential nutrients and bio actives that strengthen human health, optimize animal well-being, and improve plant nutrition. We believe in the incredible potential of microorganisms as the greatest means to better nourish and protect the planet. Fermentation is one of the most promising answers to the challenge of nourishing 9 billion people in a healthy way by 2050. Envera is a legal entity of Lesaffre located in West Chester, Pennsylvania. Envera manufactures bacteria solutions for Lesaffre BUs and different market segments such as wastewater treatment, bioremediation, cleaning solutions, and many other areas where bacteria can play a key role. What we offer The opportunity to represent a passionate organization focused on innovation and sustainability A great 401K plan, affordable benefits, and 10 paid holidays The ability to utilize your experience and knowledge to make a real impact What you bring to the table Having the desire and demonstrated ability to take on the primary responsibility for managing customer orders from start to fulfillment. This includes verifying inventory availability, coordinating shipments with logistics providers, and ensuring orders are delivered to meet all customer requirements and deadlines. You have a strong attention to detail, excellent organizational skills, and the capability to effectively communicate with both internal teams and external customers throughout the order fulfillment process.

Requirements

3+ years of experience in customer service operations or account management
Ability to communicate effectively in person, on the telephone and in written form
Ability to multi-task in a fast-paced environment
Excellent people skills
Responsible with high ethical standards, organized, and detail oriented.
Strong, problem-solving and decision-making skills
Proficient in using Microsoft Office applications such as Excel, Word, and Outlook.
Strong working knowledge of ERP systems, with experience using Sage ERP being particularly helpful.

Responsibilities

Process customer orders with a high level of detail.
Plan, compare quotes and schedule shipments for completed orders.
Generate necessary paperwork for international shipments.
Interface with customers and internal departments regarding order status, logistics and delivery.
Communicate tracking information in a timely manner.
Keep customer and order records up to date across systems.
Generate paperwork for stocked inventory as requested.