Customer Service Coordinator

Allied Machine & Engineering•Dover, OH

1d•Onsite

About The Position

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading global manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. LOCATION: 120 Deeds Dr. Dover, OH SCHEDULE: 8-hour Monday-Friday Job Summary: The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.

Requirements

High school diploma or equivalent.

Nice To Haves

Customer service experience preferred.
Data entry experience preferred.
Experience using ERP and CRM systems preferred.

Responsibilities

Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders.
Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints.
Maintains accurate records of customer interactions and transactions.
Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders.
Coordinates shipments to ensure customer satisfaction.
Prepares necessary reports for customer service department.
Performs other related duties as assigned.