Customer Service Coordinator

BlueCross BlueShield of South Carolina•Columbia, SC

1d•Onsite

About The Position

Functions as work leader for customer service units. Assists with escalated and complex issues. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 4101 Percival Rd, Columbia, SC 29229 What You’ll Do: Serve as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures. Ensure efficient departmental operation by assisting management in planning, coordination, and/or assignment of work. Assist with the development and direction of staff to achieve and maintain optimum levels of performance. Maintain basic knowledge of quality work instructions and company policies.

Requirements

Associate’s
1 year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
Strong organizational skills, and oral and written communication skills.
Ability to handle high stress situations.
Proficient spelling, punctuation, grammar, and basic business math.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
Microsoft Office.

Nice To Haves

DME and HCPCS coding
Certified Professional Coder.

Responsibilities

Serve as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries.
Ensure efficient departmental operation by assisting management in planning, coordination, and/or assignment of work.
Assist with the development and direction of staff to achieve and maintain optimum levels of performance.
Maintain basic knowledge of quality work instructions and company policies.