Customer Service Coordinator

Medbridge Healthcare•Lenexa, KS

18d•Onsite

About The Position

Reports to Director of Customer Service, the ideal candidate will: Support various types of correspondence and customer phone calls Personally assigned to several key accounts for customer service management Determine best solution for your direct account and their drivers Provide exceptional customer service to clients

Requirements

2-5 years of Customer Service Representative Experience, preferably in the healthcare/ sleep medicine/DME industry/Trucking industry
Knowledge of health insurance processes
Organization Skills
Computer skills: Basic knowledge and email utilizing Microsoft Office, Excel, and other similar software.
Strong Problem-Solving Skills
Respiratory/Cpap Healthcare knowledge: basic understanding of equipment, products and sleep apnea sleep studies
Ability to sit at desk and utilize phone and computer for long periods of time
High school diploma or GED, College graduate
Math ability using addition, subtraction, multiplication and division
Ability to adapt and handle change in a fast-paced office environment
Pleasant speaking voice and attitude

Responsibilities

Respond in a professional and timely manner to incoming patient calls.
Respond in a professional and timely manner to written inquiries or concerns.
Evaluate multiple tasks and prioritize so that the most critical items are addressed first.
Reviewing each individual request and responding in a manner that will address the issue.
Document within multiple computer systems process and progress.
Tracking and monitoring follow up on patient accounts.
Identifying trends – through contracted carriers or patient feedback.
Daily use of phone and follow up with patients/clients
Work as a team member, ability to be flexible and support other job roles within the department as based on business need.
Other duties assigned by your supervisor may apply.