Customer Service Coordinator, Freight Services
About The Position
Reporting to the Branch & National Exports Manager, Freight Services, the Customer Service Coordinator is responsible for processing and reviewing international cargo and managing booking transactions for a portfolio of clients. The role also supports the Manager in the ongoing development of existing and prospective Delmar customers. The successful candidate will communicate effectively with Delmar clients over the phone, in writing, and in person to maintain client satisfaction and meet company targets, while providing administrative support to the Freight Services team. Responsibilities include identifying and responding to customer needs and requests, proactively offering solutions, ideas, and insights to address customer issues and challenges, and conducting customer review calls as requested. The successful candidate must also maintain a strong understanding of all products and services offered by Delmar.
Requirements
- 1 to 3 years of operations experience in the Freight Forwarding, specifically 3PL environment
- Proficiency in establishing rapport and developing solid relationships with key customer contacts
- Ability to probe the right questions, listen carefully and understand customer’s needs
- Ability to offer innovative solutions to ensure customer satisfaction
- Drive, confidence, persistence, and self-motivation
- Ability to work efficiently in a team environment, as well as independently
- Excellent communication skills, written and oral
- Extremely detail oriented and highly organized
Nice To Haves
- Experience in Ocean, Air, Ground, Brokerage or Warehousing is considered an asset
- Degree in Supply Chain Management, International Transportation & Customs, or related field is considered an asset
- Experience in CargoWise One system or related systems is considered an asset
- Local travel may be required
Responsibilities
- processing and reviewing international cargo
- managing booking transactions for a portfolio of clients
- supporting the Manager in the ongoing development of existing and prospective Delmar customers
- communicating effectively with Delmar clients over the phone, in writing, and in person to maintain client satisfaction and meet company targets
- providing administrative support to the Freight Services team
- identifying and responding to customer needs and requests
- proactively offering solutions, ideas, and insights to address customer issues and challenges
- conducting customer review calls as requested
- maintaining a strong understanding of all products and services offered by Delmar
Benefits
- Equal opportunity employer
- Competitive compensation
- Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program
- Education Reimbursement program
- Opportunities for professional development and career growth
- A collaborative and supportive work environment
- Balance between work and home life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
