Customer Service Coordinator

Sprouts Farmers Market•Phoenix, AZ

70d•Hybrid

About The Position

Please note this position is hybrid based out of our Glendale, AZ Distribution Center. The shift is Friday through Monday, 5:00am - 3:30pm (Four 10 hour shifts).The Customer Service Coordinator ensures the delivery of excellent customer service to all store locations through prompt and accurate processing of orders and claims. The Customer Service Coordinator is responsible for all customer service related data including late orders, order input, and store credit requests. This position monitors trends in customer service data and delivers weekly metrics to the Distribution Center Management team along with insight as to the trends seen in the data.

Requirements

High School diploma or equivalent
Minimum 2 years’ Customer Service experience
Ability to successfully manage concurrent projects, multiple priorities, and meet deadlines
Proficient in Microsoft Office Suite
Strong verbal and written communication skills, analytical and decision-making skills, and ability to work on cross-functional teams

Responsibilities

Respond to all communication from store locations in a prompt, professional, and friendly manner
Processes special orders requested by stores
Communicate and coordinate with internal departments; escalate issues to Supervisor when necessary.
Record details of comments, inquiries, complaints, actions taken, and resolution.
Manage and analyze data for the Distribution Center, working with the Distribution Center management team in a collaborative format to ensure SLA’s are met.
Monitor metrics for trends and report to Management any anomalies.
Assist the Distribution Center Management team with developing and implementing corrective action plans and process improvements.
Ensure effective collaboration and communication with all internal customers for greater efficiencies and attainment of the strategic plans.
Flexible schedule, ability to work overtime or nights as needed.

Benefits

Competitive pay
Sick time plan that you can use to support you or your immediate families health
Vacation accrual plan
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays
Get Paid Every Day!
Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.
You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.